Impact of Retention Rate on KFC

Impact of retentivity Rate on KFCKFC is unity of the busiest fast food industries in UK and it is based in the States. KFC has big grocery store shargon in UK. KFC provides training and ripe c atomic number 18er path to its employees. KFC faces problems to wager business objectives, increasing customer gaiety. To overcome difficulties and increasing get upupal surgerys KFC insufficiencys to palpates out(a) the impact of store respect on organisational performance. This is unmatchable calendar month espo occasion conducting with KFC employees and various third contact resources. Various cla engagements, journals, news make-up and magazines have been placid to recuperate out the information on want and organisational performance. 30 employees have been communicated via email to collect particular info. The main(a) and secondary selective information provide that motivation has major impact on organizational performance. If organization contribute make its e mployees indeed(prenominal) performance of employees with a luxuriously volume. Employees mental attitude towards motivation is in truth positive. Employees want motivation rather than some(prenominal) opposite things. From the inquiry it is illuminate that if KFC rear improves its motivational strategy it idler increment its organization performance.Impact of computer memory Rate on Organizational murder2. INTRODUCTIONEmployee remembering is a process through which the organization groundwork sustainup its employees with a certain accomplishment of time. Retention is good for both employee and organization. The objectives of the explore be about employees retentivity and organizational performance.Beginning of the seek paper deciphers briefly about the look into topic. It has three different part.The paper is started by pointing out the seek topic and its impact. After that the main parts argon discussed. Among the three main parts the initial one is see k Proposal. The research proposal starts with the hypothesis. After demanding hypothesis the research proposal describe briefly about the organization. After that the research proposal describes about the stage setting and rational, reason for research, aim, objectives, literature re find, methodological analysis, resources and action plan.The next part of the research is existing seek. It has research design, information collection, and information analysis.The ending part of the research is creation and Evaluation. It is about the analysis of findings, methodological analysis evaluation, conclusion and recommendation.The references, bibliography and appendix atomic number 18 as well as include with the research.3. RESEARCH PROPOSAL3.1 HypothesisIf memory rate is related to to organizational performance, than by increasing employees storage rate allow annexs organizational performance.3.2 Background TheoryEmployee memory is the main concern of al well-nigh on the whole of the organizations. Basic altogethery, small businesses suffer more than(prenominal) because of employees high expectation. in that respect argon many anformer(a)(prenominal) firms offer little eudaemonias last 10 years or so. Now-a- age employees drive and wants growing e really(prenominal) day. Employees want more than their requital. As a provide employee derangement is increasing. On the other side the importance of keeping puzzle in truth important for e genuinely organization. (Kim McLean, 2008). Employee storage al directions make ups organizational performances. Retention a bid encourages current employees to remain with the organization. Long term service of employees message they be efficient and effective to their byplay duties. Again they know very well how to avocation done. On the other side keeping can save several costs to the organization. Such as, hiring cost, training cost, productivity lost, heir cost and dexterity cost. (Workforce Planning for Wisconsin State Government, 2005). Employee retention has several benefit but employees turnovers has several disadvantages. Some of the article shows that, turnover is a understood but significant profit killer. (Kottolli, 2010).3.3 Brief Summary to the OrganisationKFC is one of the busiest fast food industries in UK and it is based in USA. KFC has big trade sh are in UK. KFC provides training and good career path to its employees. The ships social club was proveed as Kentucky Fried Chicken byColonelHarland Sandersin 1952. At constitute KFC have more than 24,000 employees. KFC operates all over the world and its main business trend is Halal food.3.4 Context and Rational3.4.1 Problems Faced by KFC at present KFC faces some problem with its employees turnover. Employees do not paying attention to their job duties. They turn up late and try to go home early. They are not very active as they utilize to in 2008. Customers a good deal complain to the manager that, employees are serving very late. They are more concentrated in gossiping with each others. Some of the KFC stores take 5 to 10 minute to serve customer even though in that respect is only one customer. Some employees are giving resignation without having informed. imputable to frequent change of employees, customer dissatisfaction is growing day by day. wish of concentration of employees and their carelessness shows that employees are not truehearted to KFC. Sometimes managers also support employees and careless about KFC code of conducts.3.4.2 Reasons for the ResearchKFC undertakes the research to find the ways retain its employees. Employees turnover is growing day by day. KFC wants to keeps its employees in read to provide high aim of customer service. KFC also wants to drop the cost of hiring, training and efficient cost. If employees turnover rate lights KFC can increase its market share. Also it is possible for KFC to increase its customer satisfaction and make for bac k previous business reputation.3.5 AimThe aim of the research is to violate the impact of employees retention rate on organizational performance.3.6 ObjectivesA propensity of the objectives of the research has portion outn belowTo reduce employee turnoverTo increase customer satisfactionTo increase employee satisfaction3.7 Literature ReviewAccording to Robert L. Mathis, antic H. Jackson in their book, Retention of human resources must be viewed as a strategical business issue. Retention of employees has several benefits and advantages. Employees are acquiring high take aim skills when they becomeing give care environment for presbyopic period of time. But, the result of employees turnover is vital for the connection. If an efficient employee gives resign company fill to excite new people. The new employee is not efficient and cannot provide right level customer service. That cost higher for the company.To support employee retention an article can help further. The wor ld leading company shows high level of employee retention programme. As a result employees are providing high level service and working hard for the organization. Anne bruce (2006), described in his article, how to motivate every employee. He also described, how Google manage its employees retain with its. He described that, like at Google, one of the webs to the highest degree successful and growing search engines. hither employees play roller hockey during work hours, bring their dogs to work, and eat luncheon and the company cafe. The result? Employees work long, hard hours and love their jobs.Again, survey and research on employee retention is an issue since the early age of industry revolution. A survey takes place in 1980. The focus of the survey was on the employee retention. The survey demonstrated that, people want more from work than money. An early discipline of thousands of workers and managers by the American Psychological Association clearly demonstrated this. fleck managers predicted the or so important motivational aspect of work for people would be money, personal time and attention from the supervisor was cited by workers as most rewarding for them at work.In a recent Workforce article, The x Ironies of Motivation, reward and recognition guru, Bob Nelson, says, More than anything else, employees want to be valued for a job well done by those they hold in high esteem. He adds that people want to be treated as if they are adult human beings.Another article shows described that, We knew from outgoing make love that Love2reward offered a great product and service (for our employee retention scheme). Its all about giving our team what they want, and feedback tells us that weve got it rightPizza demo UK.3.8 Methodology3.8.1 Chosen MethodologyIt is easy and very reliable to use qualitative and numerical methods together. There is a method that gives aspect to use qualitative and three-figure methods together and it is, Triangulation of P ositivistic and Phenomenological Paradigms. For this research the Triangulation of Positivistic and Phenomenological Paradigms is selected as methodological analysis. Triangulation of Positivistic and Phenomenological Paradigms uses both quantitative and qualitative methods for this research.3.8.2 Evaluation of MethodologyThe methodology is very effective for the research as it uses both qualitative and quantitative methods at the same time. If the results of two methods are same, then the result of the research bequeath consistent. Again the methodology of the research collects info from secondary sources and primary sources as well. It has no chance to gives a false result. Therefore the methodology is very effective for the research.3.8.3 Limitations of MethodologyThe methodology uses two methods at the same times. This is the main terminal point of the research. Because, the variation of results of two methods make the whole research value less. Again, in case of different re sult from the two methods, the research needs to do again. It is very costly and time consuming. The methodology has other some other limitations two. It uses two methods. But it is very difficult to select two methods for one research.3.9 ResourcesA short list of the resources has provided below data processor with the Internet connectionInternet for articles and journalsBooks and articlesLibrary access for recent magazines and newspapers3.10 accomplishment PlanA Gantt chart has prepared for the action plan. The Gantt chart is included in the appendix section.4. ACTUAL RESEARCH4.1 Research Design4.1.1 gradually DesignStage 1 Define Research Topic and divulge Research ProposalThe step-by-step research design has shown belowStage 2 abundant Research on LiteratureStage 3 go steady out suitable methodology and creating research planStage 4 Secondary and Primary data gatheringStage 5 soft and Quantitative selective information outlineStage 6 Evaluation and showing of findingsF ig Flow Chart for research design4.1.2 Step-by-step explanationStage 1 Research ProposalTopic is the main posit of any research. Identify a suitable research topic is very difficult task. The topic needs to support by various secondary sources of data. After selecting topic a research proposal is essential. This two are the most important task for any research. It is assume that 6 years are enough for the first stage of the research.Stage 2 Extensive Research on LiteratureIt is the most important part as all the supported evidences are equanimous from Literature review. Among several literatures the most related 5 or seven literatures need to select and then make a research on the literature. It is assume that 3 age are enough for this stage.Stage 3 Find Suitable Research Methodology and Creating Research PlanAs the whole research is count on on the research design it is need to carefully create. tout ensemble tasks wed the research methodology and the research plan. It is a ssume that 4 days are enough for this stage.Stage 4 Secondary and Primary information Collection entropy collection is the most important part of the research. For this research primary and secondary data need to collect. It is assume that 7 days are enough for this stage.Stage 5 Qualitative and Quantitative Data AnalysisThe result of the research depends on data analysis. Both qualitative and quantitative data need to analysis for the result of the research. It is assume that 4 days are enough for this stage.Stage 6 Presentation and evaluation of findingsAnalysed data is very easy to evaluate and presented. It is assume that 5 days are enough for the presentation and evaluation of data.4.2 Data Collection4.2.1 Secondary Data CollectionSecondary data is cool throughout the Internet research, victimisation company record, articles, journals, books and web pages. In this section the topic related data is selected and summaries all of them.The data sources are given belowTurnover is a silent but significant profit killer. By Arun Kottolli (2010), Employee Turnover Kills Profits. memory good employees is a challenge that all organizations share and it becomes even more difficult as labour markets tighten, by Robert L. Mathis and John H. Jackson. (200876), humanity Resources steeringRetention of human resources must be viewed as a strategic business issue by Anne Bruce, How to motivate every employeeNelson (2003) writes in The hug drug Ironies of Motivation that, I have known for yearsthat money isnt everything when it comes to employmentEmployee retention is most critical issue facing corporate leaders as a result of the shortage of skilled labour, economic growth and employee turnover By www.retentionconnection.comFor service-orientedcareerssuch as account anxiety andcustomer service, high turnover can lead to customer dissatisfaction. By Shelley Moore (2010)The above resources give qualitative data about the retention and organizational performance. From the data it is found that retention can change trend of employee turnover form any company. Retention makes employees motivate. It also brings job satisfaction. It gives clear definition of job responsibilities. The motivated and well-provided employees provide high level customer service. The high level customer service increase organizational performance. On the other hand employee turnover show negative impact to company. The results are hiring cost, training cost, efficiency cost and much other cost.The collection of secondary initially shows that at that place is a relationship amid employee turnover and organizational performance. If employees retention increases then organizational performance also increases. If employee performance decreases then organizational performance also decreases.4.2.2 Primary Data CollectionThe questioner method has been utilize to collect primary data. The primary data is collected by move e-mail to 30 employees who are working KFC. A total of 10 questions have been set for every employee. From their response and activeness it is found that employees are more concern about retention that any other thing. The primary data initially shows that retention play a major berth in organizational performance. Organizational performance leave increase if retention increases for the organization.4.3 Data Analysis4.3.1 Qualitative Data AnalysisQuantitative data collection is very critical task. Here some basic criteria are essential to follow. The analysis of data need to be valid, reliable, fair and must be follows some respectable issues.ValidAll the secondary data are valid. They have strong relationship with the subjects matter. They show the relation between employee retention and organizational performance. Again, all data shows the effect of employee performance. Some of the articles show the survey and research has been taking in pasture to decrease turnover. It is clear from the initial research that all secondary data are valid. undeviatingQualitative data has been taken from various reliable sources. Books, articles, journals, and web pages are used to collect qualitative data. Qualitative data also collected from a sample of 30 employees. They provide qualitative data by their questions effect.FairData are directly taken from sources. No allowance has occurred while taking data from its sources. No data has been taken in order to support the hypothesis.Ethical issuesQualitative data collection follows a set of agreed policies, such as literature review, secondary data collection, primary data collection. Data is not modified of misinterpret by any one. While collecting and using data permission from the pronouncement has been taken carefully. In case of web based data, the sources are indicated very carefully. No influence has take place in order make the result of the research similar with qualitative and quantitative data.4.3.2 Quantitative Data AnalysisQuantitative data analysis follows a set of ethical issue. It also uses the valid, reliable and fair policies.ValidAll data are taken from current employer of KFC. Questioner has been set in a way that employees give assist along with their own feeling about retention and organizational performance. All the data related to the topic of the research.ReliableData are taken from KFC employees. They are not influence to give the answer. No suggestion has been provided them regarding the questioner. Employees are actively replay their answer and express their set-apart thinking. So, data is reliable.FairNo answer has been modified in order to get positive result. Participants are always free to replay the questioner. consequence from the questioner has been taken accurately.EthicalData was confidential. Only the researcher aphorism the data. Participants are not influenced participate the research. Participant privacy indemnity got priority. Data is not affected by anyone. Participate did not get proctor to replay th e questioner.5. PRESENTATION AND EVALUATIONAnalysis of FindingsWhat is your job position?Reasons cheat position gives the overview about employees experience with the company. It also shows the time spent by employees within the organization. legal age resultant roleThe legal age answer was Team Members deductionTeam members are can give the most recent experience about retention. They are worried about their job duties, getting advancement and other benefits. The sample group is the right one.Please indicate your work experience with KFC?ReasonsJob experiences show that the employees working life experience. Higher the job experiences higher the knowledge about retention.Majority AnswerThe majority answer was 3 to 5 years experience refinementThe sample of 30 people, with 3 to 5 years experiences show that all employees are sensible about employee retention policies.5.1.3 What is the level of your job satisfaction?ReasonsJob satisfaction levels provide information about employe es loyalty to the organization. Satisfied employees are happy with their retention and other policies.Majority AnswerThe majority answer was satisfied. culminationSatisfied employees are loyal to the company. They are happy with their retention and motivation policies. They can provide high level of performance in order increase organizational performance.How satisfied you with KFC?ReasonsThis is similar to the prevision one. But, it takes the answer critically and specifically about the KFC.Majority AnswerThe majority answer was Average.ConclusionIt is very difficult to distinguish the previous answer and present answer. Employees are satisfied with their job but not to KFC. Possibly, job satisfaction of KFC is good but some other policies are not good.How satisfied you with your wages and other Benefits?ReasonsPayment and benefits is the indicators of employee satisfaction. If employees are satisfied with their payment and other benefits it will reduce employee turnover and incr ease organizational performances.Majority answerThe majority answer was medium.ConclusionKFC provides many benefits to its employees but the does not enough for employees satisfaction. The average level of job satisfaction shows that employee retention rate will decrease in KFC and its performance will decrease day by day.Do you satisfied with you promotion policy?ReasonsPromotion policies are major indicators of employee retention. If company have suitable promotion policy, employees are very active to tack together the criteria to get promotion, as a result organizational performance increase.Majority AnswerThe majority answer was average.ConclusionThe answer shows that KFC promotion policy is not good enough to meet its employee satisfaction. If employees are not satisfied with their promotion policy they cannot provide high level of customer service. That will affect organizational performance.If you get better chance to other company what will you do?ReasonThis shows the loya lty to the organization. If employees are not loyal to the organization they not provide high level performance. As a result, organizational performance will decrease.Majority AnswerThe majority answer was Quite the CompanyConclusionEmployees want to quite the organization. KFC need to appoint new employees and level of its performance will decrease.What is your view about employee retention?ReasonIt will help to find out employees personal view about retention policy.Majority AnswerThe majority answer was very helpfulConclusionIf KFC take better retention policy employees will satisfied. They can help to increase company performance.If you will be promoted as a manager of a new opening store, what is your plan for long term and constant success for your organization?ReasonThis question gives chance to employees to take decision about the improvement of company performance.Majority AnswerThe majority answer was Retention PolicyConclusionMost of the employees want to improve retentio n policyKFC has many employee employees development programmes for its business success. Which is most preferable to you?ReasonFind out the most preferable methods to keep employees and increase organizational performances.Majority AnswerThe majority answer was Retention PolicyConclusionAmong all the development programs employees are like retention policy for the improvement of KFC performance. The result of this question indicates that KFC need to improve its retention policy in order to increase its performance.5.2 Methodology EvaluationThe selected methodology for the research is Triangulation of Positivistic and Phenomenological Paradigms. The methodology is best suited for the research as it is used two methods at the same times. The methodology is effective to find out the impact of retention on organizational performance. The data is collected by following a set of ethical rules. All the data are valid, reliable and fair.5.3 ConclusionsThe research proves that retention has major impacts on organizational performance. Thus, the hypothesis is supported by the research.Finally it is found that if KFC develops better retention policies it can keep its employees. As a result KFC can increase it organizational performances.5.4 RecommendationsAlthough the sample of the research was only KFC employees, it can be used by any organization. Both qualitative and quantitative data shows that retention can increase organizational performance.The methodology has some limitation to. The data is collected from a sample of 30 people. Again, only KFC employees provide data. There is no way to make sure that the target employees have replayed back the questioner. Employee may not give the right answer.Though the limitation, this research can help further research in retention and organizational performance. All the resources have valid source identification.The final result of the research is retention rate can help the organization improves its performances.This researc h is made independently. As the hypothesis of this research is proved and this research is made only on fast food company(KFC) so other fast food companies like MacDonalds and Burger king, Subway can make use of the results of this report for the related feature problems and to improve their performances.Furthermore it is advised to KFC that it should focus on employees retention rate by using different tools for retention such as salary increase, bonuses, promotions and pension schemes. As this is identified that organizational performance is mostly depending on retention rate so company should take this matter staidly to enhance their organizational performance worldwide and to sustain their business profitability.Because of the limitation of methodology (qualitative and quantitative) in future they need to use one methodology so that they cannot find any conflicts by using two different methods and will research on more employees of KFC from different areas so that they can get more people point of view.REFERENCESBruce, Anne. (20093-47), How to Motivate Every Employees, online Madison, USA The McGraw-Hill. Available form books.google.co.uk survive accessed twenty-fifth Oct 2010Cooper, Evan. 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